MINDCRAFT INFOTECH
MINDCRAFT INFOTECH
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Refund and Returns Policy

Refund and Return Policy for MindCraft Infotech Pvt. Ltd.

Introduction

At MindCraft Infotech Pvt. Ltd., we strive to provide the highest quality services and products to our customers. We understand that occasionally, you may need to request a refund or return. This policy outlines the conditions under which we accept refunds and returns and the process to follow.

1. Refund Policy

1.1 Eligibility for Refunds Refunds are available for the following services and products, subject to the conditions specified:

  • Software Development
  • App Development
  • Web Development
  • SEO Services
  • Web Design
  • Social Media Services
  • PPC Services
  • Email Marketing
  • Web Hosting
  • Content Writing Services

1.2 Conditions for Refunds Refunds may be granted under the following circumstances:

  • The service or product was not delivered as described.
  • The service or product contains defects or errors that cannot be resolved.
  • The customer cancels the service before any significant work has commenced.

1.3 Non-Refundable Items The following items are non-refundable:

  • Services that have been fully completed and delivered.
  • Products that have been used or installed.

1.4 Timeframe for Refund Requests Refund requests must be submitted within 30 days of the service or product delivery. Requests made after this period will not be eligible for a refund.

2. Return Policy

2.1 Eligibility for Returns Returns are applicable for physical products purchased from MindCraft Infotech Pvt. Ltd., such as software packages or hardware components.

2.2 Conditions for Returns Returns may be accepted under the following conditions:

  • The product is returned in its original packaging.
  • The product is unused and in the same condition as when received.
  • A valid proof of purchase is provided.

2.3 Non-Returnable Items The following items are non-returnable:

  • Downloadable software products
  • Services that have already been rendered
  • Customized products tailored to the customer’s specifications

2.4 Timeframe for Return Requests Return requests must be submitted within 14 days of receiving the product. Requests made after this period will not be eligible for a return.

3. How to Request a Refund or Return

3.1 Refund Request Process To request a refund, please follow these steps:

  1. Contact our customer service team at [Your Contact Email] with your order details and the reason for the refund request.
  2. Our team will review your request and respond within 5 business days.
  3. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 10 to 15 business days.

3.2 Return Request Process To request a return, please follow these steps:

  1. Contact our customer service team at [Your Contact Email] with your order details and the reason for the return.
  2. Our team will review your request and provide instructions for returning the product.
  3. Once the returned product is received and inspected, we will notify you of the approval or rejection of your return.
  4. If approved, a credit will be applied to your original method of payment within 10 to 15 business days.

 

4. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

MindCraft Infotech Pvt. Ltd.
Lucknow  – Uttar Pradesh India

Email: – Mindcraftinfotech@gmail.com
Phone:  – +91 7666994095 | 8004056785

Conclusion

We value our customers and aim to ensure your satisfaction with our products and services. By adhering to this Refund and Return Policy, we hope to address any issues promptly and fairly. Thank you for choosing MindCraft Infotech Pvt. Ltd.

FAQs

1. How long does it take to process a refund? Refunds are processed within 10 to 15 business days after approval.

2. Can I return a customized product? Customized products are non-returnable unless they are defective or not as described.

3. Who pays for return shipping costs? If the return is due to our error, we will cover the return shipping costs. Otherwise, the customer is responsible for the shipping costs.

4. Can I get a refund for a service that has already been completed? Services that have been fully completed and delivered are non-refundable.

5. How do I initiate a return for a physical product? Contact our customer service team at [Your Contact Email] to initiate the return process and follow the provided instructions.

This Refund and Return Policy was last updated on  – 31/07/2024